All the Green Things is committed to customer satisfaction. If you are unhappy with any product you receive, simply contact us at firstname.lastname@example.org so we can work with you to resolve the issue as quickly as possible.
Incorrect or faulty goods
We offer a 30-day return window upon receipt of your order where we will happily replace, refund, or provide a store credit for incorrect or faulty goods. If your order is incorrect or contains any faulty products, please contact us immediately, citing your order number with written details and any supporting photographic evidence.
Change of mind
We do not offer refunds for change-of-mind but we will happily exchange goods or provide store credit. Simply let us know within 30 days of receiving your order. The cost and arrangement of return postage will be your responsibility. If the returning item exceeds $75, we recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee receipt.
For any returns that are not faulty or damaged, the item must be unused and the same condition in which it was received, with its original packaging.
Refunds, replacements, or store credits will be issued only once the returning item has been received and processed.
We cannot accept returns on plants. Any refunds or exchanges on plants that might be offered under exceptional circumstances will be made at our discretion and on a case-by-case basis.
Personal care items cannot be returned. Such items can include (but are not limited to) moisturisers, lip balms, etc.
Gift voucher cannot be refunded.
Please contact us at email@example.com prior to returning any items.
To return an item, please send to:
All The Green Things
29 Vulture St
Late or missing refunds
If you have not received a refund yet, first check your bank account again.
Contact your credit card company, it may take some time before your refund is officially posted.
Contact your bank. There is often some processing time before a refund is posted.
If you have gone through these steps and still have not yet received your refund, please contact us at firstname.lastname@example.org.